Help & Support

Welcome to UniPiano 🎹

UniPiano is an interactive piano learning platform designed for kids and adults. The app combines real-time sound recognition, guided lessons, playable songs, visual music sheets, and progress tracking to make piano learning engaging and accessible.

If you experience any issues or have questions, we’re here to help.

Common Topics

🎹 Piano Sound Recognition

UniPiano uses your device microphone to recognize notes played on a piano or keyboard in real time.

For the best experience:

  • Practice in a quiet environment
  • Use a properly tuned piano or keyboard
  • Allow microphone access in device settings
  • Keep the device close to the instrument

Please note that sound recognition quality may vary depending on:

  • device model
  • microphone quality
  • background noise
  • piano tuning

🎼 Music Sheets & Songs

Lessons and songs are displayed using interactive digital music sheets.

Some songs and exercises are delivered through MusicXML files to support:

  • note playback
  • lesson synchronization
  • visual notation rendering
  • learning progression

New songs, lessons, and exercises may be added over time without requiring a full app update.

👤 Accounts & Progress

Your progress, lesson completion, achievements, and subscription status are securely connected to your account.

If you:

  • changed devices
  • reinstalled the app
  • cannot restore purchases
  • lost progress

please contact support with:

  • your account email
  • device type
  • app version
  • screenshots if possible

💳 Subscriptions & Billing

UniPiano offers subscription-based access to premium lessons and content.

Subscriptions are managed through:

  • Apple App Store
  • Google Play Store

You can manage or cancel subscriptions through your device account settings.

If you experience:

  • billing issues
  • subscription activation problems
  • restore purchase issues

please contact us and include:

  • platform (iOS/Android)
  • screenshot of the issue
  • approximate purchase date

📱 Supported Devices

UniPiano is optimized for modern iOS and Android devices.

Some visual effects, animations, or sound recognition features may vary on older devices.

🛠 Troubleshooting

App not recognizing notes

  • Restart the app
  • Check microphone permissions
  • Reduce background noise
  • Move device closer to piano

Music sheets not loading

  • Check internet connection
  • Restart the lesson
  • Update to the latest app version

Login issues

  • Verify internet connection
  • Try signing in again
  • Reset password if needed

📩 Contact Support

If you need assistance, please contact:

support@unipiano.com

Please include:

  • device model
  • operating system version
  • app version
  • screenshots or screen recordings if available

This helps us resolve issues faster.

⏳ Response Time

We aim to respond to support requests within 1–3 business days.

Thank you for learning piano with UniPiano 🎶

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